Customer Support & Community · Chennai, Tamil Nadu · Internship
Customer Support Intern at Huzzler AI
Help Huzzler users resolve platform queries through responsive and effective customer support.
About the Role
You will assist freelancers and clients with platform-related questions, account concerns and service navigation. You will respond to user queries, document recurring issues and coordinate with internal teams to ensure users receive clear guidance and a smooth marketplace experience.
Responsibilities
- Respond to user queries through designated support channels.
- Guide freelancers and clients through platform features and workflows.
- Document reported issues and coordinate resolutions with relevant teams.
- Maintain support records and identify recurring user concerns.
Requirements
- Understanding of customer service and support fundamentals.
- Strong written communication, listening and problem-solving abilities.
- Ability to explain platform information clearly and handle user concerns.
- Patience, empathy and attention to customer requirements.